FAQs & Warranty

Find a range of useful information below, covering warranty and frequently asked questions.

Care & Maintenance

Iver products are made using the highest quality materials and leading-edge manufacturing and finishing techniques. Iver’s range includes unique, hand crafted finishes, which may vary from product-to-product due to the artisanal processes involved in creating them. The patina of these finishes will change with use over the life of the product, thereby adding character to the item. Other plated and powder coated finishes should maintain their original appearance.

All products should be regularly and gently cleaned with soft, damp cloth and should be dried with a soft dry cloth immediately after. Your Iver product has been designed and made to last you many years – use it, love it and care for it well.

Installation & Product Capabilities

Iver supply brass screws as standard with all door furniture to best match the finish of your brass product. Spare stainless steel screws can be provided. Though stronger, they may not perfectly match the finish of your brass-based product. It is recommended to pre-drill pilot holes and hand tighten screws to avoid snapping.

Iver door furniture is purchased individually, however some products are available as a kit with compatible lock, latches and fittings.

All Iver door furniture is provided with spindles and matching screws included.

Your door type and application will determine the latches, locks, hinges, bolts and other accompaniments needed. Find a range of useful guides on the Resources page.

Yes, in fact 1 extra screw is supplied with all products.

Finish Compatibility

Southern Design Group offers three distinct brands, with varying finishes, however we understand that you may like to match your selected Iver finish with one of our other brands. Download this simple chart to find a compatible finish for your Iver product.View our Iver Compatibility Chart here

Brushed Gold PVD Finish

PVD stands for Physical Vapor Deposition. For Iver’s Brushed Gold PVD finish, the solid brass hardware is firstly chrome plated, then placed in a vacuum chamber where the coating is deposited onto the hardware. A heat treatment process is then applied to bond the coating to the hardware.

No – electroplating is a different process to PVD. Electroplating may not possess the same level of hardness and wear resistance as PVD coatings.

  • Very long-lasting performance and durability
  • High surface hardness
  • Uniform coating
  • UV stability
  • Water based resistance: Suitability for coastal and moisture rich environments.
  • Considerate of the environment – no chemicals or by-products are created as the technique is carried out in a vacuum chamber and the metals evaporate after the process is completed.

Yes, the Brushed Gold PVD finish is covered by a lifetime guarantee against any defects in materials or workmanship (as defined at our absolute discretion) under normal residential use.

Warranty

Other Important Information

The screws provided with Iver products are made from solid brass. This allows finishes to be matched as closely as possible and prevents the possibility of screws rusting in coastal areas. Please note that screws require pre-drilling. Please take extra care when fitting.

Iver goods come with guarantees that cannot be excluded under Australian and New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Keep in Touch

Promotions, new products and sales. Directly to your inbox.